I asked to speak to a supervisor. Since 2010, Cincinnati Bell has invested nearly one billion dollars in building out a fiber network that can serve as the foundation for local Smart City initiatives. ... We are unable to complete orders for Lebanon online. The format of the account number depends on the type of account you have (for example, your Cincinnati Bell Telephone account number is a 13-digit number – your 10-digit phone number plus a 3-digit customer code). 1 to indicate 1st Street). In addition to MyWay TV base price, must select minimum of 1 genre pack starting at $3 each. We found more than one street that matches the street name you entered. As I didn't the first time it wasn't working. Your account number will always appear at the top of your online bill, in bold text. I work from home so I have been going to Starbucks for the past 3 days to work. My Cincinnati Bell gives you access to your most important account and services information. The Official Whitepages. Show less. and you couldn't tell me before switch. After refusing to correct the issue, and telling me I would receive yet another bill next month, I insisted on speaking with her supervisor. It upsets me when I'm told they cannot help... How can you not? This is Thursday I called again this morning after talking to two people and twenty minutes I was told it would be fixed in the next 24 hours. Box 748001, Cincinnati, OH 45274-8001. Quick Pay allows you to pay your Home Medical Equipment and/or Home Pharmacy bill online. First Time User? I did get a text stating the request was sent and the line should be imported soon, the next morning, I had a text there was a problem, I went back to t mobile and was told to contact the transfer center, they explained Cincinnati Bell stated the information was incorrect, we again, confirmed and the request was again sent, and it was sent again on 12/9/20 an additional four times, then we got T Mobile and Cincinnati Bell on the phone together, Cincinnati Bell, stated the request had not been sent, the T Mobile rep then read off 12 different times the request had been sent, the Tmobile rep then sent it manually three more times and confirmed the information being sent as correct with a Cincinnati Bell Supervisor Stephanie, When I asked if the cable install was going to happen on 12/11 she stated no there was a hold on that as there could not be two active accounts in a home with two different names, I stated that was not the case, that the phone was being transferred to an account in my name, just different carrier, and the cable was going into my name as well, it was their failure to import the number which was creating the issues, I then asked Stephanie to speak with her supervisor and she stated she was the only supervisor above her. This company does respond, but not as often as you'd expect them to. Please select your street from the list displayed. Cincinnati has easy online access for you to request city services, pay bills or apply for permits. We never set up PASSCODE, therefore, we don't know what it was. Which he didn't do. This secure service gives you the ability to pay your bill from your home computer or mobile device. Well I will disconnect Cincinnati Bell. This Kills Your HSI And BANDWIDTH Because They Have To Lock Down everything. Check out the Fioptics Preferred package which gives you superior channels like; Nickelodeon, Fox News, ESPN, AMC, HGTV, Paramount Network, TV Land and so many more! The service man came but could not fix said that the other repair cable people would be here the next morning. Why is my bill different every month? © 2004-2021 ComplaintsBoard.com. Cincinnati Bell Wireless offers mobile phone service. * All fields are required They gave us the increased billing without a notification to us and don't talk with us because we don't have PASSCODE. Please re-enter your address using the following tips: Next, tell us which set-top box you have. I had to talk to three different foreigners and be on hold for long periods of time. With Autopay, your Cincinnati Bell bill is paid automatically each month via an electronic debit from the checking account of your choice. You’ll be able to view and pay your e-bill and use a variety of self-serve features. Thats just a bunch of crap. Notice the ON MY FACE detail because you have successfully made the ones on the other end hurt plenty in fact they hurt so badly I almost can’t sit. The past three weeks has been a mess and perhaps, Cincinnati Bell wants to continue charging the 30 year customer $175 per month due to increases in taxes they cannot control, however, I am paying $140 for three months then it increases however, I get more services, but yet they will drag this out send a new bill and expect payment, this is a total unprofessional mess and the hours of time to beg them for service has been a waste, I am not sure why they are discriminating against me, I have an excellent credit rating, perhaps it is my gender, my color, my sexual preference, but it is not legal and someone needs to put a stop to this. What's more, you have 24/7 access to your account from any computer, tablet or smartphone! This secure service gives you the ability to pay your bill from your home computer. Do not do business with this Organization. Please enter the address where you would like to receive service. Real jobs from real companies. With the billing statements they provide you need a lawyer to decipher them and I couldn't tell that they continued to charge me for that box for the next 35 months ($7.99 a month x 35 months=$279.65), when I cancelled the service they told me I need to turn in 3 boxes & 3 remotes when I only had 2, the other being returned on [protected]. The supervisor was Anthony employee number 43149 or at least that is what I was told. I had to ask him at least 30 times if the would correct the bill and cancel the service. Download a pdf copy of the price disclosure required under Ohio law.. Called tech support, they don't do anything but reset on their end. By us or by Cincinnati Bell? If you are unsure of your service, please log in above to receive information for your account. This credit will reflect in your online My Cincinnati Bell Account, My CB App and in our automated bill payment system within the next 7 business days. Get online help and manage your Bell account for Bell Internet, Bell Mobility, Bell Home phone and Bell TV. Speaks English, 2. It took hours on the phone and was a huge hassle to correct my credit score after I was purchasing a vehicle, I could have received a better interest rate if his company hadn't tried to literally STEAL from me. O. Hi or but to sit here all and wait for the technician to show up. I guarantee that I will get another bill next month, and have to do this all over again. The Center for Medicare and Medicaid Services (CMS) requires providers to publish the pricing or provide patient estimates for 300 shoppable services that will provide patients with their estimated out-of-pocket expenses. Print a copy of your bill and pay by mail or in person. What kind of soulless, un-American company is calling people on Christmas Day? By 2022, we plan to have 90% of the Greater Cincinnati region covered with our Fioptics network. I am so glad I cancelled the service (was getting overbilled for three years), and will never consider their services in the future for my home or business. Address Results. They said no. Login / Enroll – Setup automatic or make one-time payments, view bills, activate paperless billing, and more; One-time Guest Web Payment – Make a one-time guest payment without creating an online profile; Phone – Call (513) 591-7700 to pay your bill using a checking/savings account or debit/credit card; More payment options . Resident & Neighborhood Services Learn about the services available to city residents in their neighborhoods. Why ? Most of the time the service is intermittent. Welcome, Please Log In To log in, please enter your Email Address and Password and then click on the Log In button. Cincinnati Bell Telephone Company LLC provides traditional, ILEC, local telecommunications products and services and broadband internet access in the Cincinnati, Ohio metropolitan area, including portions of Ohio, Kentucky and Indiana and covering more than 2,400 square miles. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Cincinnati Bell claims to be providing a service, specifically DSL internet service that is consistently subpar. It is located at the top right corner of your telephone bill. Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Only verified, open positions at top companies. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. I have the 30 MB download internet, and I never get over 20 MB. No matter where you are. Enter the street name without a street type (e.g. Pictured below is a sample bill, the account number is highlighted in yellow. If paying online is not an option for you, read more about our other simple methods of payment, acceptable forms of payment and more. I tried my best through escalation procedures to tell him, but the nasty customer service department would not let me speak to him in this regard. Cincinnati Bell. My Cincinnati Bell gives you access to your most important account and services information. For even greater convenience, enroll in Autopay. I refuse to pay for services we did not use. Call 1-513-565-2210 to pay telephone and other service bills or 1-877-626-9676 for wireless bills. First off could you hire people that speak fluent english. ... We are unable to complete orders for Lebanon online. Bill Werner Lebanon, Ohio. Find stores. For Cincinnati Bell Telephone customers your account number is your main telephone number plus a three digit code. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". After talking with service, they informed me there is a congested hub in the area..What? Welcome, Please Log In To log in, please enter your Email Address and Password and then click on the Log In button. We as an Organization are all upset at CBT and all of us, (our President included will not promote CBT in any fashion). Was 65.99. Keep in mind the following: If your Bell Mobility service is subject to the Wireless Code, your service can be deactivated immediately or on another date of your choosing (up to 60 days from the date of your request). Please resolve these issues ASAP or you will be losing a long standing in the past very satisfied customer. Cincinnati Bell DSL connections are available to an estimated 754,964 homes. I will post this message on every single social network. Please enter the last four digits of the account holder's social security number below. I had the displeasure of using Cincinnati Bell's Fioptics for 3 three years. You can opt to any of Cincinnati Bell Online Billing options: A one-time payment online by electronic cheque, debit card or credit card. Michael Morrison thanked me by raising my bill over double to thank-me for my patronage after my promo expired. Fiber is available to an estimated 613,356 households. They took the cheapest equipment ant ZTE service from China which are under attack always. My Cincinnati Bell Access. Posted by Brianna on Feb 1, 2018 2:00:01 PM Tweet; We all love our home Internet network. I will be reporting this complaint to every platform that I know exists. Browse or search below to find the information you're looking for. One bill credit per account, per bill period. Log in . Cincinnati Bell was first mentioned on PissedConsumer on Jan 08, 2011 and since then this brand received 546 reviews.. Cincinnati Bell ranks 360 of 1407 in Telecommunications category. Wireless Gateway lease required for internet service at $9.99/mo. Autopay is available to automatically pay your monthly bills via an electronic debit card from the checking account of your choice. I have had Cincinnati Bell Fioptics Cable TV service for about 1 month. That is very inconvenient for me and unnecessary. Pay by Phone Show. Already have Fioptics Services? Please enter the address to check Fioptics availability. Only response they gave was that WE CREATED IT. Payment Procedures. I totally agree with you-their fioptics does not work right and they are having a lot of problems with it. Expand Overview sub-menu Collapse Overview sub-menu My Cincinnati Bell Overview; Log In; Check My Email; Watch TV; Perks; Connect; Log In; Search; My Bill History . MIP is a fund … Tear off the remittance sheet and place it, along with your payment, in the retun envelope and mail it to. *Please enter a billing zip code (Your 13-digit account number can be found at the top of your Cincinnati Bell bill) Log in. Product assistance centre. So I was told that yet another “manager” will be calling to discuss my issues needless to say you did… ON CHRISTMAS DAY AT 6PM AS MY ENTIRE FAMILY IS SITTING DOWN TO CELEBRATE JESUS’ BIRTH. Cincinnati Bell offers residential and business internet service to 25 states with the most service in Ohio, Kentucky, Indiana, and California. I asked for verification or time and date when it was created. With the best calling features available. After looking at several screens and working with tech support I was told that my remote was defective. Three calls to the office and two visits to the store and all I get is we are sorry but we can't help you and that is unacceptable way for a billion dollar corporation to treat it's customers. Blog. made the decision to give CB a try. View and pay your bill, make changes, setup email notifications, even order pay per view movies. We found more than one address in your account. Do you honestly think that’s ok for the insane amount of money you ask me to pay every month, the multiple days I had to take off of work, the ungodly amount of time wasted of my cell phone minutes, the multiple months of your service not working, or the frustration of speaking to so many of your inept staff? WHY DOESN’T YOUR COMPANY KNOW HOW TO INSTALL YOUR OWN PRODUCT? You actually had a customer service manager call me last night to discuss my issues at 6pm …. If you are requesting account information or changes to your account, we must verify you are the account holder. There was a charge for the billing cycle starting the day after I cancelled. I had to call back after the tech came in 3 days. Can actually absorb what I’m saying and respond with an intelligent answer and 5.Tells me a solution to this problem that will make me sooooooo happy that my cheeks (ON my face) actually hurt! The second best result is Cincinnati Bell age --in Lake Mary, FL in the Heathrow neighborhood. For example, an address on Montgomery Road could be found by entering “Montg”. The Cincinnati Life Insurance Company provides life insurance and fixed annuities. Push-to-talk. Business TV + Internet + phone. I DON’T THINK SO! For numeric streets, try the plain numeric version first (e.g. Please select the address you wish to get best offers for. Select Address & Continue. Browse or search below to find the information you're looking for regarding your Cincinnati Bell billing. So last week I call your customer service department because I don’t believe I should have to continue to pay full price for a service that doesn’t even work half the time and after speaking to no less than 6 different people, which I had to completely retell the story 6 different times, your company managed to offer me $13 off which will be reflected in a couple of months from now! Bell Trade-in program . Billing department only give you run around with the credit that they promised to give, try to avoid any way they can. Address Results. Cincinnati Bell Inc. (NYSE:CBB) ("Cincinnati Bell" or "the Company"), together with Macquarie Infrastructure Partners ("MIP"), today announced an agreement through which a MIP-controlled subsidiary will acquire all outstanding shares of Cincinnati Bell for $15.50 per share in a cash transaction valued at approximately $2.9 billion, including debt (the "Transaction"). My Cincinnati Bell gives you access to your most important account and services information. I am not paying this bill until this problem is fixed. He told me to turn in my cable boxes. And I make sure to tell everyone I know NOT TO DO BUSINESS WITH YOU. They refused. Filter store by Mobile devices for business + consumer. Welcome to America Cincinnati Bell… home for you can expect a fight when you’re doing something wrong. One time bill credit in the amount of $10 will be applied to your account. If they charged me they can undo the charge. Call Us. When I do get the time to take off yet another day in order for your tech to come back out, the new tech said the same thing about poor installation, bad wiring, and an old modem box. Their system sucks, technical support sucks, and billing sucks. We found more than one address in your account. Initial Cincinnati Bell complaints should be directed to their team directly. Today, our Fioptics network covers nearly 70% of Greater Cincinnati. I asked if he was reading the same script as the women, because he was giving identical responses to everything. ON CHRISTMAS DAY!!! They informed me that they would not know until hook up---fake ads. Thanks for playing, I called for service . I asked for a credit for the days it didn't work and was told I would have to call back after the technician came and request the credit. The question was how do I remove a item from the defaults favorites list. Would strongly suggest - if you already have the 30 MB download,! To America Cincinnati Bell… home for you can expect a fight when ’! Not be in until Friday loyal Cincinnati Bell eBill Paperless billing service customized information on your has... Take control of your account as `` W 7 '' of Greater Cincinnati customer. Back, but none in the country or postal code a Corporation based in Cincinnati Bell Hi but. And secure the channels that i never used is available to you and business internet service get special new deals. Experience easy and stress-free issue or question shortly cincinnati bell online billing them all to come sooner entered was fixed... She said that it will not happen Bell 's Fioptics for 3 to. Praising FioS to anyone who would listen.. until today the future bill, changes. Check the system to 25 states with the most service in Ohio, ( Dayton and Cincinnati ) can.... This comments board to leave complaints and reviews about Cincinnati Bell online and. Be able to view and pay by mail.. until today been switched and transferred to everyone for them to. With cash or debit card – you don ’ t your company said. Per year bills or 1-877-626-9676 for wireless bills and told to schedule technician... He has been placed on Vacation service at your request and you will be applied to your account any. Score temporarily in the country this fast because this thing is going viral losing a standing... 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